Job: Customer Service Representative

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Jobing Description

SmartPractice is a family owned company serving specific markets. For nearly 40 years, SmartPractice has been a diversified organization providing practice management and patient communication solutions to clients throughout the healthcare community.

We are currently seeking a full-time Customer Service RepresentativesAnswering inbound sales and service calls for healthcare apparel line; possible customer correspondence with customers via email and alternative on-line mediums (depending on experience).

Flexible in departmental hours of operation of Mon - Fri 6:00 am to 9:00 pm; Saturday 6:00 am to 6:00 pm . Must be able to commit to a 40-hour work week.

To be considered for this position please apply online.

Skills / Requirements

Essential functions of the job (in order of importance):
1. Answer inbound phone calls during hours of operation on the posted 800 number on company website and circulated catalogs.
2. Answering inbound email inquiries as it relates to order entry and service issues (depending on experience.)
3. Cross/up/suggestive sell complimentary marketing or marketing directed products on an order level.
4. Provide frontline, customer feedback to Marketing Manager and customer service management team.
5. Peripheral order work and projects as they arise; order hold reports, returns processing, marketing lead entry, etc.Work to meet/exceed departmental goals and standards to be determined.

Requirements:
Education: High school diploma or GED or Equivalent Work Experience.
Experiences (work or education): Customer service, call center and internet experience preferred.
Characteristics: Detailed oriented, courteous and professional, flexible, good follow through.
Skills Needed: Excellent written (grammar) and verbal communication, knowledge of the internet, email, computer skills, typing skills.